Download e-book for kindle: Applying Knowledge Management: Techniques for Building by Ian Watson

By Ian Watson

The wholesale catch and distribution of information over the past thirty years has created an unheard of desire for enterprises to regulate their wisdom resources. wisdom administration (KM) addresses this want by way of aiding a firm to leverage its info assets and information resources by means of "remembering" and employing its adventure. KM consists of the purchase, garage, retrieval, software, new release, and evaluation of the data resources of a firm in a managed means. this day, enterprises are using KM all through their structures, from details administration to advertising to human assets. utilising wisdom administration: strategies for construction company stories examines why case-based reasoning (CBR) is so compatible for KM. CBR can be utilized to evolve recommendations initially designed to resolve difficulties some time past, to handle new difficulties confronted by means of the association. This ebook sincerely demonstrates how CBR may be effectively utilized to KM difficulties via providing a number of in-depth case-studies. Ian Watson, a well known researcher in case-based reasoning and writer of the introductory e-book, utilising CBR: suggestions for firm platforms has written this publication in particular for IT managers and data administration method builders. * presents 7 real-world purposes of information administration platforms that use case-based reasoning techniques.* offers the technical details had to enforce an information administration system.* deals insights into the improvement of business KM CBR functions* comprises info on CBR software program owners, CBR experts and price additional resellers

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Additional info for Applying Knowledge Management: Techniques for Building Corporate Memories (The Morgan Kaufmann Series in Artificial Intelligence)

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Thus, you are interested in finding knowledge that is similar to your requirements. You are not looking for an exact match, although an exact match would be fine. Most of the CBR systems described in the case studies use a retrieval technique called nearest neighbor. At a conceptual level nearest neighbor is very simple. Let us use the simplified bank manager example we introduced earlier, namely, how to decide if a new client should be granted a loan. In this example, a case is a previous loan.

8 Conceptualizing CBR You have seen that a case is a contextualized piece of knowledge representing an experience. It contains the past lesson that is the content of the case and the context in which the lesson can be used. A case can be an account of an event, a story, or some record typically comprising: ■ ■ the problem that describes the state of the world when the case occurred, and the solution that states the solution to (or outcome of) the problem. One way this is often visualized is in terms of a problem space and a solution space.

You will see in subsequent case studies that it is the contextualization of experience that often makes a case-based reasoner effective. Stories can act as a bridge between the hidden inner mental world and the explicit formalized world. Remembering often seems to be enhanced by the use of metaphor and social context. The oral tradition of the remembering and telling of stories was once a vital way of preserving cultural community in preliterate societies. Shamans, bards, priests, and other storytellers were consequently people of special status within such societies.

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